Tough Furniture is designed and manufactured in the UK to give a long useful life in a variety of environments where challenging behaviour may occur, and it has a long and substantial track record of doing so. (See brochure)
The Company has ISO 9001 Quality Standard Accreditation covering all its in-house manufactured products. Cabinet furniture has been independently tested for Strength and Stability to BS4875 Parts 7&8 (2006) Test Level 5 – Severe Contract. Beds are tested to FIRA Contract Bed standard.
In the event of claims under this guarantee repair or replacement will be carried out as soon as reasonably practical without charge for this or any transport involved. We also offer free of charge the services of the independent trade organisation FIRA (Furniture Industry Research Association) if required to inspect, validate and determine any claims under this guarantee.
All damages or breakages should be reported in writing with photographs of damage to the Company’s Head Office at:
Tough Furniture Ltd.
Craven Arms Business Park
Non-upholstered items are guaranteed for a period of ten years. The frames of fully-upholstered items i.e. settees are guaranteed for five years, and upholstery, mattresses and show-wood chair components are guaranteed for two years.
This guarantee covers faults or failings arising solely from defects of materials from specification or of manufacturing workmanship. It excludes fair wear and tear, incorrect or negligent usage, wilful abuse, alterations or repairs by others and incorrect cleaning methods or materials that depart from guidance given. Any consequential losses attendant on furniture failure are also excluded.
The guarantee period starts on the day of delivery (or collection). Any claims must be received before the end of the period of guarantee and liability will not be accepted if payment for the goods has not been received in full by the due date.