COVID-19: Tough Furniture are trading as normal – for preliminary enquiries please e-mail us at: [email protected]

Spares, Repairs & Maintenance

Our furniture is designed for ease of repair, so please call for spares or assistance if required. The most common request we have is for replacement locks and spare keys, please use the order codes below if you require these and when ordering let us know if it is for a left hand or right hand door or for a drawer.

Cleaning Instructions

Surfaces of cabinets, doors, tabletops etc are melamine faced and need only wiping with a damp soft cloth and then a dry cloth to keep clean. Soap or detergent can be used for organic stains but avoid unnecessary wetting or abrasive cloths and cleaners, and use proprietary cleaners as directed when needed for stubborn stains.

Polycarbonate is an extremely strong plastic used on all our furniture with protective clear screens, and is coated to improve scratch-resistance. Clean with a damp soft cloth then wipe dry. Soap or detergent can be used but it is essential to avoid all abrasive cloths and cleaners. The same applies for polycarbonate mirrors.

Fabric upholstery, including Intervene High Performance, should be routinely cleaned to retain its looks by vacuuming and wiping with a damp cloth. Remove spillages promptly with an absorbent dry cloth, and use liquid soap with warm water for soiling. Water based proprietary cleaners can be used, following instructions carefully, you can use safe solvents such as mineral spirit.
Bleach diluted 1:10 with water can be used to disinfect.
Important: Remove all cleaning product residues as they inhibit stain repellents.

Vinyl (leather-look) upholstery should be cleaned with a brush and tepid soapy water, rinsing thoroughly with clean water. Never use polish, stain remover or solvent.

Polished timber components such as table bases, bed legs and headboards: wipe over with a damp cloth and then a dry cloth. Soap and detergent cleaners can be used if necessary but avoid solvents, abrasives and cleaners containing silicon, which can degrade the lacquer over a period of time.

Fabric mattresses (MS) should only be lightly brushed to clean and no liquids used.

Water-resistant mattresses (WP): Soap & water sponging for light soiling. Fresh stains use water based household spray cleaners as directed. For stubborn stains a safe solvent such as, Isopropyl Alcohol or Mineral Spirit can be used, and 1:10 bleach solution can be used to disinfect. Always use a ‘Wipe & Dry’ technique to clean, not full immersion.

Secure Mattresses (SCM) and Soft Foam Mattresses (HM): Wipe and dry with soap or detergent cleaners avoiding abrasives, and rinse off to remove residues. 1:10 bleach solution can be used to disinfect. For very stubborn stains ask for detailed advice before using solvents.

Bed Protection Trays are manufactured from a very rugged plastic and should not stain. They can be cleaned and scrubbed using soaps, detergents or proprietary cleaners as directed, or disinfected with bleach diluted 1:10 with water. Please avoid getting the bed itself wet.


Where there are strengthening or connecting bolts in solid timber (e.g. bed headboards and table bases) they may need tightening down with an allen key if there is any slight natural movement in the timber.

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3 years ago

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