How to Order

Orders are to be submitted in writing (email, fax, letter or purchase order). Please show the quantity required, the combined names and code letters of both the item and woodgrain / colour choice for it, followed by the name and code of any optional extras that may be wanted (see page 16), and then the prices.

For example:

1 x BCD - B   Bedside Cupboard with Drawer   Beech     £240
1 x L               Keylock to top drawer only                            £19.50

(If you require skirting notches to be cut into a cabinet as part of the wallfix option, please send us the skirting size
at time of order, or as soon as possible afterwards, to avoid delay to your delivery.)

Alternatively you can just phone, fax or email us with your requirements and we will return a written quotation for
your approval and signature for you to place the order.

Once your order has been received we will return a Confirmation of Order. Please check this carefully and contact
us if you have any queries. If this Confirmation doesn’t arrive, please check we have received the order.

All our furniture is made to order, please allow for a lead time averaging up to 8 weeks, the expected time will be
confirmed on order.

Prices are shown in this brochure are nett and VAT must be added at the prevailing rate (unless an exemption
applies and is confirmed.)

Orders are accepted only under our standard terms and conditions ( see page 43 ) unless agreed in writing
otherwise. Payment terms : where credit facilities are arranged strictly 30 days of invoice date, otherwise payment
on delivery.

Please note that all single doors are hinged on the left and desk pedestals are on the right as illustrated unless
specified otherwise on your order.

Tough Furniture Ltd., Stokewood Road, Craven Arms Business Park, Shropshire SY7 8NR
Tel : 01588 674 340     Fax : 01588 674 341     Email : sales@toughfurniture.com     www.toughfurniture.com

Delivery

The prices shown include delivery to the rooms (mainland UK) at a  convenient time which we will confirm with you
approximately a week beforehand. Our delivery personnel will leave the furniture ready to use and remove all
packaging for recycling, but are not responsible for wall fixing or for clearing or removing any existing furnishings.

Small items may come by courier, and usually chairs and settees will arrive separately diirect from our suppliers,
though this will all be co-ordinated by ourselves, so contact us if you have any queries.

For safe delivery please ensure that all access is adequate, and contact us beforehand if there are any doubts or
difficulties with this.

(In the event of agreed deliveries being refused or inaccessible then redelivery charges may apply)