Aftersales

Aftersales Service (Axidents can happen)

Our customers are supported for many years after the furniture has left the
factory. Value for money comes with durability both short and long term, and
we also understand and appreciate the importance of safety and keeping up
appearances in care provision.

Tough Furniture has been designed for ease of repair, and we can provide
spare parts for maintenance at reasonable cost and any amount of advice for
free. Please call for assistance if required.

Details of recommended cleaning and maintenance information arrive with the
delivery and can also be obtained from our website

Of course the most common request is for spare keys, so here are the codes
to use when ordering them :

Maintenance

	Where locks  are fitted they have a number stamped on both the key and the face of the lock. Call us with this to obtain spare or replacement keys whenever they are needed. Spare starkeys are readily available from local hardware shops or from us.
	Where there are strengthening or connecting bolts in solid timber ( eg bed headboards and table bases) they may need tightening down with an allen key if there is any slight natural movement in the timber.

Environmental Policy

At Tough Furniture we take seriously our responsibilities in
regard to the impact of all company activities on the environment,
which is why :

All timber and timber based materials used in its manufacture
are of renewable European origin sourced from verifiable
accredited suppliers.

All woodwaste produced is consumed on site by the factory’s
integrated carbon-neutral heating / incineration plant.

Cardboard packaging is re-used until depleted and then goes
for recycling.

Delivery schedules are carefully and routinely planned in order
to optimise the transport footprint while serving our customers.

Design for inbuilt quality and maintenance means a very long
product lifecycle which is not only good value for the customer
but also minimises impact on the environment.